Last updated on January 10th, 2024
This Refund Policy ("Policy") governs all refund requests pertaining to raw material goods ("Products") purchased from Farmart Service Private Limited ("Company"). This Policy constitutes a legally binding agreement between the Company and its customers ("Purchaser").
2.1 Request Initiation Period
The Purchaser must initiate any refund request within two (2) calendar days from the date of purchase ("Request Period"). Requests submitted after the expiration of the Request Period shall be automatically deemed invalid and rejected.
2.2 Submission Methods
Refund requests must be submitted through one of the following authorized channels:
Email to the Company's designated refund address
Direct submission through an authorized Farmart representative
2.3 Review and Processing
The Company shall: a) Review all properly submitted refund requests within seven (7) business days of receipt b) Reserve the right to request additional documentation or clarification from the Purchaser c) Notify the Purchaser of the request status upon completion of review.once the request is reviewed and approved, we will notify of the approval status.
2.4 Refund Disbursement
Upon approval of the refund request: a) The Company shall process the refund within ninety (90) business days b) Refunds shall be issued exclusively to the original payment method utilized for the purchase c) The actual receipt of funds may vary based on the Purchaser's financial institution's processing times
3.1 All refunds are subject to the Company's verification and approval.
3.2 The Company reserves the right to modify this Policy at its sole discretion.
3.4 The Company operates in accordance with its established policies ,protocols,and applicable legal standards.